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February 17, 2020 •
Blog •
1676
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is...
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February 11, 2019 •
Blog •
2411
We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and...
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February 4, 2019 •
Blog •
1746
The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an...
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November 13, 2018 •
Blog •
1566
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can...
