Posts by Tony Dolan | Contact Centre Monthly

Author: TonyDolan

Website: https://www.connectmanaged.com/blog/author/tony-dolan

Bio:

Author Posts:

Why AI is the Future of Cloud Contact Centre Technology

February 17, 2020 • Blog • 844

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is...
Lessons in enhancing customer experience

February 11, 2019 • Blog • 2113

We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and...
How to use chatbots to enhance customer experience

February 4, 2019 • Blog • 1437

The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an...
What is Digital Transformation?

November 13, 2018 • Blog • 1218

We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can...

Articles

April 21, 2020 • 827

Keeping customers engaged with In-app messaging

In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

Articles Read More

Blog

June 23, 2020 • 104

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

Blog Read More

February 17, 2020 • Blog • 880

How to motivate call centre teams with instant reward

February 17, 2020 • Blog • 844

Author: TonyDolan

Author Posts:

Why AI is the Future of Cloud Contact Centre Technology

Lessons in enhancing customer experience

How to use chatbots to enhance customer experience

What is Digital Transformation?

Articles

Keeping customers engaged with In-app messaging

Blog

The future of the contact centre post Covid-19

How to motivate call centre teams with instant reward

Why AI is the Future of Cloud Contact Centre Technology

Latest Tweets

Contact Us

Social Networks

Useful Links

Categories

Find us on Facebook