Articles

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  July 21, 2020 • 512

  Sovran AI: We’re the human voice in the voicebot space

  In April 2020, UKCCF ran a webinar with Sovran AI which looked at ‘The human voice in the complex voicebot space.’. You can view the webinar replay here: https://event.webinarjam.com/go/replay/22/lx7qyigh5u7uk. I caught up with Clive Elleforde, CRO, to get more insight into Sovran AI and its impact on the UK Contact Centre Industry....

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Blog

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  June 23, 2020 • 701

  The future of the contact centre post Covid-19

  Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

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  February 17, 2020 • Blog • 1356

  How to motivate call centre teams with instant reward

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  February 17, 2020 • Blog • 1290

  Why AI is the Future of Cloud Contact Centre Technology

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