Articles

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  November 18, 2019 • 1046

  Implementing the right chatbot – expert tips for a successful chatbot project

  As the contact centre moves into the digital age, chatbots are fast becoming a regular fixture. The benefits of this solution are plentiful – providing contact deflection from the contact centre (resulting in a reduction in costs), delivering improvements in customer resolution rates, and boosting customer and employee experience. However, to...

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Blog

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  February 17, 2020 • 402

  How to motivate call centre teams with instant reward

  “Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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  February 17, 2020 • Blog • 329

  Why AI is the Future of Cloud Contact Centre Technology

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  December 17, 2019 • Blog • 940

  2020: Simple and smart, your best year ever for WFM

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