Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author: PhilSugden

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Bio: Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

July 12, 2017 • Articles • 1661

Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...

Articles

January 15, 2021 • 574

Are people the new disruptors in customer experience?

Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

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October 9, 2020 • 1350

The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching, bringing change to all aspects of society. But in the world of contact centres, that change has already taken place. Let’s face facts, COVID-19 has forced unprecedented change upon businesses [&hellip...

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June 23, 2020 • Blog • 2237

The future of the contact centre post Covid-19

February 17, 2020 • Blog • 2686

Author: PhilSugden

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

Articles

Are people the new disruptors in customer experience?

Blog

The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

The future of the contact centre post Covid-19

How to motivate call centre teams with instant reward

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