Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author: PhilSugden

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Bio: Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

July 12, 2017 • Articles • 1286

Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...

Articles

April 6, 2020 • 49

How COVID 19 is driving contact centre innovation

Try as we might to plan for the unexpected, it is doubtful that any organisation planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses around the world. Its full impact is not yet known, nor do we know how long it will take to overcome [&hellip...

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Blog

February 17, 2020 • 428

How to motivate call centre teams with instant reward

“Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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February 17, 2020 • Blog • 355

Why AI is the Future of Cloud Contact Centre Technology

December 17, 2019 • Blog • 976

Author: PhilSugden

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

Articles

How COVID 19 is driving contact centre innovation

Blog

How to motivate call centre teams with instant reward

Why AI is the Future of Cloud Contact Centre Technology

2020: Simple and smart, your best year ever for WFM

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