Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author: PhilSugden

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Bio: Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre businesses looking to expand or relocate and how Portal’s Managed Office Solutions concept has provided a seamless property solution for growing companies.

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

July 12, 2017 • Articles • 1385

Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...

Articles

April 21, 2020 • 727

Keeping customers engaged with In-app messaging

In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

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Blog

February 17, 2020 • 831

How to motivate call centre teams with instant reward

“Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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February 17, 2020 • Blog • 797

Why AI is the Future of Cloud Contact Centre Technology

December 17, 2019 • Blog • 1494

Author: PhilSugden

Author Posts:

A Space Odyssey –The critical challenges facing your expanding contact centre business

Articles

Keeping customers engaged with In-app messaging

Blog

How to motivate call centre teams with instant reward

Why AI is the Future of Cloud Contact Centre Technology

2020: Simple and smart, your best year ever for WFM

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