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February 8, 2019 •
Blog •
203
The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying technology must evolve...
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February 1, 2019 •
Blog •
166
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact...
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November 13, 2018 •
Blog •
327
There is a good reason why self-service is popular with businesses; this is cost. Live agents are often the most costly...
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November 13, 2018 •
Blog •
305
In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient,...
