Author: JohnDuffy
Website:
Bio: John is an Account Consultant at VoiceSage. With over 10 years experience in the messaging and communications industry, John’s worked for a variety of organisations from start-ups to large telcos across both the public and private sectors.
Driven by a real passion for how communications can improve, augment, and drive business processes, John sees his role as being all about helping customers achieve lower costs and efficiencies and better experiences for the customer. “Service delivery is now almost universally able to be fulfilled through digital channels,” he notes. “Having effective communications to underpin these processes is essential if true return on investment achieved.
Author Posts:
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September 11, 2017 •
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2391
VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always...
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September 11, 2017 •
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1475
VoiceSage’s John Duffy discusses how proactive technologies are helping contact centre teams engage with even the most...
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September 11, 2017 •
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1462
VoiceSage’s John Duffy discusses the council’s pioneering use of outreach tech in a Citizen Relationship Management context...
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May 30, 2017 •
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2090
Contact centre technology expert John Duffy reviews practical ways of balancing on what he says is the ‘tight rope’ of good...