Author: JohnDuffy
Bio: John is an Account Consultant at VoiceSage. With over 10 years experience in the messaging and communications industry, John’s worked for a variety of organisations from start-ups to large telcos across both the public and private sectors. Driven by a real passion for how communications can improve, augment, and drive business processes, John sees his role as being all about helping customers achieve lower costs and efficiencies and better experiences for the customer. “Service delivery is now almost universally able to be fulfilled through digital channels,” he notes. “Having effective communications to underpin these processes is essential if true return on investment achieved.
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