Author: DaveHoekstraTeleopti

Dave Hoekstra

Website: https://www.teleopti.com/blog/author/daveh/

Bio: Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.

Author Posts: