Author: CarolynB


Bio: Carolyn is md of Real Results Training. With a background in HR, training and contact centres, she is passionate about helping people learn and get great results. In 2003 she realised she could serve more people by creating a unique training consultancy and so Real Results was born, with a strong focus on contact centre training. Carolyn designs and co-ordinates the delivery of large and small scale training solutions for all types of organisation; but especially contact centres in agent skills, team leader skills, coaching, sales and customer service strategy. For more information, log onto

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