Author: AndrewDerrick

Andrew Derrick


Bio: Andrew Derrick is Manpower’s Head of Market for Call Centres, as is responsible for developing and delivering tailored workforce solutions to meet the rapidly changing demands of the call centre sector. He has worked for the ManpowerGroup for almost four years, and has over 15 years’ experience within the Corporate Banking Market and professional services sector and more than 10 years of recruitment expertise. He understands that potential customers need access to meaningful intelligence that can shape a bespoke service offering. Meeting with potential customers to discuss the contact centre workforce challenges allows him to build innovative and efficient solutions which enable workforce optimisation.

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