Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud partner Dreambox to deliver a unified contact centre software solution across multiple locations, including a vital emergency service.
Dreambox implemented a Vocalcom unified and cloud platform across Aster Hospitals, Medical Centres and Pharmacies in the UAE to deliver a consistent experience for customers. Aster said that the solution has enabled it to accommodate more than 55 agents supporting over 300,000 calls per month. This includes the company’s flagship 800 Aster service, an emergency medical service which is available across the UAE.
“It is imperative for healthcare institutions to have the best systems in place especially when it comes to patient care,” said Mims Talsi, CEO of Dreambox. “They cannot compromise on quality, rapid response and ability to monitor, monetise and measure care activity. Dreambox was the obvious choice for DM Health Care network as we were able to provide them with a unified platform and help them integrate across all their branches in the UAE.”