UKCCF Berkshire/Oxfordshire Networking Event
4th April 2019 | Jabra, Langley, Berkshire
Join us at the Jabra offices in Langley, Berkshire for the Berkshire and Oxfordshire networking Event. With presentations from Synthetix on Digital Customer Service, Avizent are discussing AI & Virtual Agents, Olive Communications will be looking at AI and the influence on Customer Experience & our hosts Jabra will present information regarding Customer Satisfaction. Spaces are limited, reserve your space and book today!
9.00 – 9.30am | Coffee & Registration
9.30 – 9.45am | Trevor Butterworth, UKCCF
Welcome & Update
Get an update on what is happening with the user group, upcoming events and initiatives.
9.45 – 10.15am | Synthetix
The Business Case for digital customer service
Learn about building an explicit link to value for the contact centre
Digital Customer Service investments have a direct impact on customer expectations and go beyond the traditional ROI. Executives are quick to see the end-game benefits of a customer-centric strategy: more satisfied customers, increased loyalty, a lower cost to serve, and more engaged employees. But they often fail to understand clearly what a superior customer experience is worth and exactly how it will generate value.
Patiently building a business case can fund them, secure buy-in, and build momentum.
10.15 – 10.45 | Avizent
Insights into a leading Financial Services provider’s AI powered Virtual Agent Implementation.
A look at how a leading Financial Services provider recognised that customers’ needs were evolving towards more simplified, low-effort experiences. And how they implemented AI-powered virtual agents to help streamline voice and text self-service.
10.45am – 11.15am | Coffee Break & Networking
11.15am – 11.45am | Nick Beardsley, Olive Communications
The AI Influence on Customer Experience
Loyalty is no longer based on price or product – it’s fostered by having great experiences, time and time again. Having a thorough and effective omni-channel strategy is crucial to a modern business’s success, and AI is only amplifying customer expectations. Olive Communications in partnership with Mitel and Google will look at how digital workplace technology can improve customer experience, streamline operational efficiencies and reduce costs in order to stay competitive.
11.45 – 12.15pm | Jabra The Customer Satisfaction Paradox
Customer Satisfaction is now considered a key differentiator for businesses globally. As customers are becoming increasingly empowered, organisations must recognise what is required to live up to new customer expectations, in order to remain competitive.
12.15pm | Meeting Closes
If you would like any further information regarding this event, please contact: Trevor Butterworth
T: 0118 376 9191 / 07932 669 299
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