18th July 2019 | UKCCF HomeAgent Event | Birmingham

by • June 4, 2019 • EventsComments (0)114

Smiling woman customer support call operator in office

UKCCF HomeAgent Working Roundtable Discussion
18th July 2019
Interserve | Birmingham
Sponsored by Content Guru

“Establishing a Business Case for HomeAgent Working”

It’s often said that to run a successful contact centre homeworking operation, an organisation must adopt a ‘virtual’ mindset across everything it does…. recruitment, training, management, processes, technology etc. …. and that to put all this in place can require a significant investment in both management time and new equipment.

At this roundtable, we’re discussing how to establish a business case for HomeAgent working – and what potential benefits you can expect: both from an ’employee’ and a ‘company’ perspective.

The UKCCF’s Michael Gray and Interserve’s Darron Burness will be delivering an ‘Introduction to Contact Centre Homeworking’ keynote at the session based on the findings of the UKCCF’s recent HomeAgent research study.

You’ll also have the opportunity to discuss key home working issues, including:

  • How can homeworking solve contact centre recruitment, attrition, staff motivation and staff engagement problems?
  • How can organisations access better skill levels and improved customer engagement?
  • What operating cost reductions are available through home working
  • Why are many senior managers still resistant to home working

 

Agenda

09.00 – 09.30:  Coffee & Registration

09.30 – 09.40:  Introductions

09.40 – 10.15: “An Introduction to Contact Centre Homeworking” – Darron Burness and Michael Gray

10.15 – 10.45:  Roundtable discussion

10.45 – 11.00 – Coffee break

11.00 – 12.15 – Roundtable discussion

12.15 – Buffet lunch

 

If you would like any further information regarding this event, please contact Michael Gray on +44 (0)20 8224 2315 or email: michael@uk-ccf.co.uk


Interserve Ingenuity House

Venue

Interserve
Ingenuity House
Elmdon Trading Estate
Bickenhill Lane
Marston Green
Birmingham
B37 7HQ – Directions

 

 


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