AI-powered customer service: The key to achieving high quality customer experience, personalised support, and cost savings.
Learn about the practical steps contact centres can use to integrate AI into workflows today to achieve greater efficiency, productivity and ultimately deliver unparalleled customer experience.
DATE: 21ST MARCH 2019 | LONDON, TTEC
SPONSOR: SYNTHETIX – PETER MCKEAN
Technological breakthroughs in AI has taken almost every industry by storm and in particular customer service. While many businesses are embracing the power of AI-powered channels, many remain apprehensive with hype/fake news predicting AI to be the death of the contact centre. However, AI is not some futuristic technology but rather a practical tool that can deliver real benefits to your contact centre.
At this round-table event we will discuss how AI applications offer contact centres some dramatic benefits that stretch way beyond chatbots, as consumers grow more and more comfortable with messaging.
Real-world studies will demonstrate the challenges that contact centres face and practical steps to overcome them. Discover how AI techniques such as intelligent knowledge-bases and chatbots can help address various issues. Encouraging customers to self-serve, and learning about the common processes in the contact centre that can be automated to make agents’ lives easier.
Synthetix, with support from the UKCCF, are keen to bring together experts working within contact centres to understand, discuss, share best practice, unique approaches, current challenges, solutions and technologies in this growing area of contact centre efficiency.
09:00– Coffee, Registration and welcome address – Peter McKean / Adam Ashcroft
09:30 – 10:45 – Round table discussion session kick-off with Peter McKean
Key focus points to include: The practical steps contact centres can use to integrate AI into workflows today to achieve greater efficiency, productivity and ultimately, deliver unparalleled customer experience.
10:45 – 11:00 – Coffee and networking
11:00 – 12:00 – Round table discussion group continued
12:00– 12:15 – Outputs and Summaries
12:15 – 12 :30– Closing address – Adam Ashcroft
12:30 – Session closes.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]
TTEC UK Limited
Finsbury Circus, London
EC2M 5QQ – Google maps
Nearest tube: Moorgate
If you would like any further information regarding this event, please contact: Trevor Butterworth
T: 0118 376 9191 / 07932 669 299
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