30 April

30th April 2019 | ‘HR’s Role in Preparing for the Contact Centre of the Future’ | London

by • March 14, 2019 • EventsComments (0)63

Future HR

‘HR’s Role in Preparing for the Contact Centre of the Future’

30th April 2019 | Finsbury Circus, London

The contact centre of the future will be radically different from that of today: new technologies are opening new opportunities as well as presenting new challenges. The changes are not just technical – the demands on agents are also changing; requiring both better problem-solving skills and enhanced emotional intelligence (EQ). Finding, training and retaining these new ‘super-agents’ during a talent war and in a climate of low unemployment is going to present significant challenges to HR Leaders in the future.

Hear from industry experts TTEC, and participate in an interactive workshop that will cover:

  • Current and future challenges facing contact centre operators
  • The impact of automation on the front and back offices and what that means to agents
  • Finding and developing the ‘super-agent’ of the future
  • Optimising employee lifecycle management – from recruitment to retirement
  • Automation Readiness self-assessment & implications
  • Practical Next steps

Agenda: 

09:00 – 09:30 – Coffee and registration
09:30 – 12:30 – Presentations, round table discussions & automation readiness assessment
12:30 – Session closes

If you would like any further information regarding this event, please contact Trevor Butterworth on 0118 376 9191 or 07932 669 299 or email: trevor@uk-ccf.co.uk

 

The Venue

Salisbury-House-28-31-Finsbury-Circus-Eastern-Fringe-EC2-1TTEC Digital
4th Floor
Salisbury House
Finsbury Circus, London
EC2M 5QQ – Google maps

Nearest tube: Moorgate

 

If you would like any further information regarding this event, please contact: Trevor Butterworth 
T: 0118 376 9191 / 07932 669 299 
E: trevor@uk-ccf.co.uk

Register your place at this event

Complete the form below to register your place at this event. If you would like to register more than one delegate, please complete a form for each person attending.

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