Enterprise, Trade and Investment Minister Jonathan Bell has announced that contact centre outsourcer Intelling Ltd plans to establish a contact centre in Northern Ireland, creating 250 new jobs.
Recruitment started earlier this year at a temporary facility, with approval from Invest Northern Ireland, to allow Intelling Ltd to meet customer demand. As a result, 45 of the new jobs, which include management, supervisors, sales positions, are already in place.
Jonathan Bell (pictured above left with Invest NI chief executive, Alastair Hamilton (right) and Intelling Ltd CEO Phil Morgan) said: “Intelling is an ambitious young company and I welcome its decision to choose Northern Ireland as the location for its expansion. This investment is positive news for our economy. It creates much needed jobs that offer flexible employment and the opportunity to develop transferable skills.
“Invest NI has offered the company support of over £990,000 to help with creating the new jobs and its skills development activities. This support, along with the quality pool of talent available here, helped Northern Ireland secure these new jobs against competition from the Republic of Ireland.
“The 250 new jobs, to be created over the next three years, will generate £4million annually in additional salaries and will appeal to a wide range of people including those returning to work, those who have experienced a period of unemployment as well as school leavers.
“With a strong ethos on training and development, Intelling offers an environment for its staff to take advantage of internal career progression opportunities and participate in its management and leadership programme.”
Intelling Ltd, headquartered in Manchester, is a leading digital marketing and contact centre provider. Its customers include telecoms and utilities providers such as TalkTalk and O2.
Phil Morgan, CEO of Intelling Ltd, said: “Establishing this contact centre in Northern Ireland marks a major investment in the development of our business. Invest NI has assisted us in bringing these plans to fruition.
“One of Intelling’s key strengths is our ethos on staff training to drive productivity and grow the business. Our new Belfast centre gives us access to a new talent pool and we plan to invest over £800,000 in skills, including management and leadership development, so that we have the capability required to take advantage of new opportunities.
“The availability of talent here and cost competitive environment, along with Invest NI support, made Northern Ireland the best choice for Intelling over alternative locations. We are delighted with how recruitment is progressing to date and aim to have 250 staff in place by 2018.”
Invest NI has offered Intelling an employment grant of £750,000 and skills growth support of £247,850 towards its investment.