UKCCF Executive Club | Contact Centre of the Future
20th June 2019
Hastings Direct | Leicester
In partnership with Content Guru
We’ve seen a rapid evolution from call to contact centre over the past 20 years. As customer expectation and demand increases we see the next evolution from customer service to customer lifecycle management. Join the UKCCF as we explore how can you keep up with the changing demands of customers and advisors as the people, process and technology that we evolve into customer engagement and how contact centres will become the customer engagement hub.
- What should you expect from the customer engagement hub?
- What will the contact centre of the future physically look like?
- How will service operations evolve to meet the needs of the digital consumer?
- What role will live agents play?
- What role will chat bots natural, language and speech recognition and AI transform customer self-service?
- What metrics will we measure the customer engagement hub by?
Register your place at this event
Complete the form below to register your place at this event.