10 April

10th April 2019 | UKCCF Midlands Networking Event

by • March 21, 2019 • EventsComments (0)109


UKCCF Midlands Networking Event
10th April 2019 | Wavenet, Solihul, West Midlands

Join us at the Wavenet offices in Solihul, West Midlands for The UKCCF Midlands networking event. We have presentations on Social Media as a Customer Service Channel, PCI Compliance, Agent Engagement and using AI in the contact centre environment. Spaces are limited, reserve your space and book today!



9.00am – 9.30am | Coffee & Registration 
9.30am – 9.45am | Trevor Butterworth, UKCCF  
Welcome & Update 
Get an update on what is happening with the user group, upcoming events and initiatives.

9.45am 10.15am | James Leavesly, CEO, CrowdControlHQ
‘Building an effective social media customer service channel isn’t as hard as you think’
Did you know 60% of customers expect a response within one hour on social media? In this session we explore essential social media customer service skills and strategies, with real-world examples from some of the UK’s best-known brands.
10.15am – 10.45am | John Greenwood, MD, Compliance 3 Ltd 
‘PCI – how will the new PCI Council Information Supplement impact on contact centre operations’
John will update us on the new PCI guidelines on securing telephone based card payments data.
10.45am – 11.15am | Coffee Break & Networking
11.15am -11.45am | Matt Jones, EvaluAgent
‘The power of Agent Engagement’

Join EvaluAgent who will share how you can improve service quality, operational efficiency and customer outcomes through the power of agent engagement.

11.45am – 12.15 | David Haynes, Director, Wavenet Ltd
‘Leveraging Artificial Intelligence for a Personalised Customer Experience”
David will outline how organisations are revolutionising the contact centre environment for their agents by using AI to offer a seamless and personal experience for their customers.
12.15pm | Meeting Closes


Wavenet LimitedOne-Central-Boulevard
One Central Boulevard
Blyth Valley Park
West Midlands
B90 8BG – Google maps

If you would like any further information regarding this event, please contact: Trevor Butterworth 
T: 0118 376 9191 / 07932 669 299 
E: trevor@uk-ccf.co.uk

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